Shipping Information

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

• Privacy Policy

• Beluga Marine use of personal information that you may submit to Beluga Marine through this Web site is governed by the Beluga Marine Privacy Policy.

  We respect your privacy. Therefore we never share or sell your personal information with any third parties. Any information collected through this site is intended to be used for this transaction only.  Your personal information is secured via SSL (Secure Socket Layer) Technology.




• Shipping & Delivery

• All products are shipped to your door via Fedex ground within the contiguous United States. You will receive an e-mail with an order confirmation soon after placing your order. Please read it carefully for any mistakes, including the ship-to address. If errors are found, please email info@belugamarine.com within 24 hours of placing an order to make any changes.

  WE MUST HEAR FROM YOU WITHIN 24 HOURS OF PLACING AN ORDER TO MAKE ANY CHANGES!

  Same day shipping on in-stock items!

  Beluga Marine offers same day shipping on many of our regularly stocked items. Any order placed before 11:00 am EST Monday - Friday will be shipped out the same day. Please allow 2-7 business days for delivery via Fedex ground.

  NOTICE:  Please contact us for shipments going to Alaska, Hawaii, Canada, or to any other location outside of the continental United States for additional shipping cost.

  You will not need to be home at the time of delivery, as FedEx will leave your packages without a signature authorization. We know that it is difficult to schedule your day around a delivery; for this reason, we have selected FedEx to deliver your pontoon accessories directly to your home or office. Please be aware that, under certain circumstances, we may need to ship your seating order with a truck line, rather than FedEx, in order to ensure complete delivery. If an order is missing after it has been shipped, you must contact us immediately. FedEx will do their best to search for the missing package by filing a trace. If FedEx deems the package missing, an insurance claim can be filed and a replacement order can be shipped out. All missing package claims must be submitted within 30 business days. If you do not contact us within 30 days, we have no recourse to submit a claim with Fedex.

  Items that require a 7.99 shipping Charge

  Some smaller items, when ordered by themselves, do require us to charge a flat $7.99 for FedEx shipping. We understand that it can be frustrating when shipping is half the cost of an item, but it costs us an average of $14.99 to FedEx even an envelope to a residential address. This is why we add a flat charge when they are the only item ordered. Of course, the moment any of our seating is ordered or the total reaches $40, our Free Shipping kicks in.

  

  We want to make your shopping experience as simple as possible, from the moment the order is placed to the time it is delivered. It is our goal that our customers should not need to worry about additional freight costs or delivery hassle. Your items will be delivered on time and in perfect condition, and for those rare cases where packages are damaged during transit, we will take care of everything. If, for example, you find one of your items has been damaged in transit, simply contact us and we will issue a return merchandise authorization (RMA) and ship you out a replacement upon receipt of your return item. You only need to tape up the damaged box (if opened) and set it in the spot it was left when delivered. FedEX will pick up the damaged item and return it to us. Please see our Return Policy for more information.




• Sales Tax

• We are required by the State of Delaware to charge sales tax for all orders shipped to an address within the State of Delaware.  If you are outside the State of Delaware, you will not be charged sales tax.




• Return Policy

• There's a problem with an order I received. What do I do?

  Items that are free from defects and are as described on our website are not returnable.
  
  If the item is not 100% free from defects, you may return it in new condition and in its original packaging for a prompt exchange or refund.

  You must return items in new or unused condition with all original materials included with the shipment. We inspect all returned items and award a partial refund for opened or used products.

  If the return is a result of our error or defective product, we will refund the full cost of the merchandise.

  You MUST contact us within 10 business days of delivery to arrange for a return or replacement. Unauthorized returns will not be accepted.

  Return Request Form

  Order Source*
  Order Number*
  First Name*
  Last Name*
  Email*
  Phone Number*
  Alternate Email




• Miscellaneous

• By placing an order with us, you agree to all of our terms and policies, including the shipping policies mentioned above.